Rockademy FAQ

PRIVACY POLICY

We (Rockademy) are committed to protecting any data that we collect concerning you. By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy.

We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. This Policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information.

Security policy and responsibilities - What are they?

All companies highest data protection goals are to be defined and documented. Data protection goals are based on data protection principles and must be individually modified for every company.
Determination of roles and responsibilities (e.g. representatives of the company, operational data protection officers, coordinators or data protection team and operational managers)
Commitment to continuous improvement of a data protection management system
Industry-specific legal or conduct regulations for handling personal data
Requirements of internal and external parties
Applicable laws, possibly with special local regulations

Information collected

We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number and email address, together with data about your use of the website. Other information that may be needed from time to time to process a request may also be collected as indicated on the website.

Information use

We use the information collected upon all website visitors who fill out contact pages and enrolment forms primarily to process the task for which you visited the website ie, answering questions, emailing requested info packs and enrolling students. We may use the information provided to send marketing and promotional notices once in a while, you may opt out from receiving this correspondence at any time by contacting us here. All data collected in the UK is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.

Disclosing information

We do not disclose any personal information obtained about you from this website to third parties except when we need to do so in order to complete the transaction – e.g. when arranging for a courier company to deliver goods that you have ordered, sending payment requests, any escalated financial claims that require legal enforcement. We may also use the information to keep in contact with you and inform you of developments associated with our business in emails, phone calls, newsletters etc. You are always given the opportunity to remove yourself from any mailing list or similar device by simply contacting us and requesting the removal of any personal data you state which will be dealt with our upmost importance.

Policy updates

All changes to our Privacy Policy will be placed here and will over-ride any previous versions of our Policy. We will work efficiently to bring to your attention any changes in our Policy. It is recommended you read this document each time you use the website to be aware of our policy terms and usage.

Contacting us

If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please contact us. You can also correct information or if you require us to remove your details form any list under our control please do infirm us and we will adhere to your requests.

Complaints procedure

In the unlikely event you have a complaint about our services or products, please contact us. We (Rockademy) strive to provide the highest quality music lessons and aim to provide a high standard in customer service always.